Your voicemails, finally handled
Patients leave voicemails. Messages get lost. Nobody knows what's been handled. VoiceAssist transcribes, categorizes, and flags every voicemail into a single dashboard—so nothing falls through the cracks.
- ✗ Listen to each voicemail one by one
- ✗ Scribble notes on a sticky pad
- ✗ Guess which messages are urgent
- ✗ No way to know what's been handled
- ✓ AI transcribes and summarizes every message
- ✓ Urgent calls flagged and routed instantly
- ✓ PHI detected and protected automatically
- ✓ Every message tracked with full accountability
Voicemails tracked and accounted for
Transcription & routing
Urgent message handling
From voicemail to action
Every voicemail flows through the same reliable pipeline. AI does the heavy lifting; staff reviews and responds.
Voicemail Arrives
A patient or provider leaves a voicemail. Our system picks it up automatically from your phone system.
Audio Transcription
Amazon Transcribe converts the voicemail to text with medical vocabulary support—even accented or mumbled speech.
AI Analysis
Bowman identifies the caller, determines urgency, extracts callback numbers, and categorizes the message (refill, referral, scheduling, clinical).
PHI Detection & Routing
Two-stage PHI detection (regex + LLM) scrubs sensitive data from routing summaries. Messages are routed to the right department or staff member.
Staff Review & Action
Staff sees a clean summary with urgency flag, category, and callback info. Listen to the original audio or read the full transcript. Every message is tracked until resolved.
Built for busy nephrology practices
HIPAA Compliant
Runs on AWS HIPAA-eligible infrastructure with BAAs in place. PHI is detected and protected at every stage of processing.
Urgency Detection
AI flags urgent messages—abnormal labs, post-procedure concerns, medication reactions—so critical calls don't sit in a queue.
Smart Routing
Messages are automatically routed based on category: clinical to nursing, refills to pharmacy, billing to front desk, referrals to intake.
Audit Trail
Every voicemail is logged with timestamps, transcription, routing decisions, and staff actions. Full compliance visibility.
Multi-Location Support
Route voicemails across offices based on caller location, provider, or department. One system for your entire practice.
Analytics Dashboard
Message volume by hour, categories, resolution status, and open items—full visibility into your voicemail pipeline.
AI triages. Humans respond.
VoiceAssist never calls patients back or makes clinical decisions. It transcribes, categorizes, and routes—your staff reviews the summary and takes action. The AI handles the busywork; your team handles the patient.
What AI does:
- • Transcribes the voicemail
- • Detects urgency level
- • Extracts callback info
- • Routes to the right team
What humans do:
- • Review the summary
- • Listen to audio if needed
- • Return the call
- • Document the outcome
Every voicemail accounted for
Let AI handle the transcription and categorization. Your staff sees every message in one place—with critical voicemails flagged so they're handled first.
Also processing faxes? Explore FaxAssist for intelligent fax processing.