Your voicemails, finally handled
Patients leave voicemails. Staff plays phone tag. Critical messages sit in a queue. VoiceAssist transcribes, triages, and routes every voicemail—so urgent calls get answered first.
- ✗ Listen to each voicemail one by one
- ✗ Scribble notes on a sticky pad
- ✗ Guess which messages are urgent
- ✗ 30+ minutes to clear the queue
- ✓ AI transcribes and summarizes every message
- ✓ Urgent calls flagged and routed instantly
- ✓ PHI detected and protected automatically
- ✓ 3 minutes to review and respond
Average voicemail response time
Transcription & routing
Urgent message handling
From voicemail to action
Every voicemail flows through the same reliable pipeline. AI does the heavy lifting; staff reviews and responds.
Voicemail Arrives
A patient or provider leaves a voicemail. Our system picks it up automatically from your phone system.
Audio Transcription
Amazon Transcribe converts the voicemail to text with medical vocabulary support—even accented or mumbled speech.
AI Analysis
Bowman identifies the caller, determines urgency, extracts callback numbers, and categorizes the message (refill, referral, scheduling, clinical).
PHI Detection & Routing
Two-stage PHI detection (regex + LLM) scrubs sensitive data from routing summaries. Messages are routed to the right department or staff member.
Staff Review & Action
Staff sees a clean summary with urgency flag, category, and callback info. Listen to the original audio or read the full transcript. Respond in minutes, not hours.
Built for busy nephrology practices
HIPAA Compliant
Runs on AWS HIPAA-eligible infrastructure with BAAs in place. PHI is detected and protected at every stage of processing.
Urgency Detection
AI flags urgent messages—abnormal labs, post-procedure concerns, medication reactions—so critical calls don't sit in a queue.
Smart Routing
Messages are automatically routed based on category: clinical to nursing, refills to pharmacy, billing to front desk, referrals to intake.
Audit Trail
Every voicemail is logged with timestamps, transcription, routing decisions, and staff actions. Full compliance visibility.
Multi-Location Support
Route voicemails across offices based on caller location, provider, or department. One system for your entire practice.
Analytics Dashboard
Call volume by hour, message categories, response times, missed callbacks—visibility into your voicemail pipeline.
AI triages. Humans respond.
VoiceAssist never calls patients back or makes clinical decisions. It transcribes, categorizes, and routes—your staff reviews the summary and takes action. The AI handles the busywork; your team handles the patient.
What AI does:
- • Transcribes the voicemail
- • Detects urgency level
- • Extracts callback info
- • Routes to the right team
What humans do:
- • Review the summary
- • Listen to audio if needed
- • Return the call
- • Document the outcome
Stop playing phone tag
Let AI handle the transcription and triage. Your staff focuses on calling patients back—starting with the ones who need it most.
Also processing faxes? Explore FaxAssist for intelligent fax processing.